We’ve got your back.
With professional support from our team of Open edX experts, you can have peace of mind and focus on delivering incredible learning experiences.
Success starts on Day 1
Your success is our success. Our Customer Success team is committed to helping you achieve your learning program’s goals and maximizing your learners’ success.
It all begins on Day 1 with our onboarding process, which is dedicated to understanding your goals and helping you get started as quickly and smoothly as possible. During onboarding, you’ll discover how easy it is to author course content, how you and your team can hit the ground running, and how you can access the wealth of resources exclusively available to you as an Appsembler customer.
Whether you’re new to LMS’s or a veteran user, our onboarding will get your learning program moving in the right direction instantly.
Become a power user with our team of experts
Have a question about creating your first course, or your tenth course? Not sure where to find a particular feature in Open edX LMS or Studio?
Our team of in-house experts is here to help. No AI, no robots, no outsourced support. Real people committed to helping you become a power user. If the answer to your question is not in our comprehensive Knowledge Base, our Customer Success team is by your side to help you with any support or training needs.
Resources
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Knowledge base
Appsembler curates a knowledge base to help you get the answers you need about our products and Open edX when you need them. If you can’t find what you’re looking for, you can always send our support team a note. Not only will we resolve your issue, we’ll thank you for helping us fill a gap in our Knowledge Base!
View our Knowledge base -
YouTube
In addition to the videos we have in our Knowledge Base, we also have an extensive collection of YouTube videos. Much like the Appsembler Blog, videos cover a wide range of topics that will help you plan, build, and deliver successful online learning experiences.
View our YouTube Channel
Flexible support plans to meet your needs
Appsembler offers complimentary support to all customers. But sometimes you need to have more than one person submitting tickets or need faster response times or extended coverage hours.
Appsembler offers three premium support plans that provide you with the certainty and comfort you need for you, your team, and your learners.
Select the plan that makes the most sense for you.
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Support FeatureBasicBronzeSilverGold Not available at current time
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Appsembler Knowledge Base
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Named Client Contact(s)1125
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# submitted issues per month via Appsembler Customer Support email2UnlimitedUnlimitedUnlimited
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Support Response Availability (These are response times, not resolution times. US bank holidays excluded)9-5 Eastern Time US, Mon-Fri9-5 Eastern Time US, Mon-Fri9-5 Eastern Time US, Mon-Fri8-8 Eastern Time Us, Sun-Sat, No off days
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Critical Issue response times8 hours4 hours or less2 hours or less1 hour or less
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Major Issue response times2 business days1 business day1 business day4 hours or less
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Minor Issue response timesN/A2 business days1 business day1 business day
“The Appsember team has such deep knowledge of Open edX that if we have a problem they either know the answer or know where the answer resides. A lot of companies have vendors who are partners in ‘marketing speak,’ but Appsembler are true partners in this endeavor.”
